Melbourne Airport Taxi Transfers

Terms and Conditions

By making a booking with City Airport Taxis by phone or online you confirm that you have read, understand and accept the following conditions.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.

Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.

In these booking conditions references to "you" and "your" and "passenger(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

User Agreement governing the use of the City Airport Taxis website

When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes.
City Airport Taxis will put its' best endeavours to find and rectify any errors and omission as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case City Airport Taxis shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of City Airport Taxis.

Contract

City Airport Taxis acts as a booking agent for various transportation service providers and the contract for the provision of the transportation service is between you and the service provider. When your submit your request for a service, your reservation details are sent to the service provider and only when the service provider accepts your reservation, a confirmation email is sent to you and the contract between you and the service provider is formed.

By booking a service on our website, you are entering into a contract with the service provider and not City Airport Taxis. You agree to be legally bound by these terms and conditions when you make a reservation.

Liability

The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted. City Airport Taxis liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the service provider. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.
In agreeing to these terms and conditions you accept that City Airport Taxis will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.

Neither we nor the service provider, will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.

Availability of Service

We are entitled, on behalf of the service provider, to refuse any order placed by you. We do not guarantee to successfully allocate a service provider to every booking request. In the unlikely event that we are unable to allocate a provider to your booking request we will email you to advise you as soon as possible.

Our On-line Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).

Payment

You confirm that the payment details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. Payments will be processed by the transportation service provider or by City Airport taxis on behalf of the service provider.
If you choose to pay the driver, please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.

Amendments

Changes to your reservation must be submitted via the "My Booking" section using the details contained on your confirmation email, or sent to us in writing via e-mail.
You can make changes to your reservation on-line up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email. All amendments are subject to availability.

Cancellations

You will not be charged for cancellations provided that you cancel at least 24 hours before the booked transfer pick-up time.
You can cancel your reservation on-line or via email up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.

We will advise you as soon as possible to the e-mail address you have provided, if for any reason the service can not be provided and as a result your booking needs to be cancelled.

By making a booking online, via email or over the phone, you agree to a pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.

Waiting Times, Contact Procedure and No-show Transfers

At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The free waiting time from any other point shall be restricted to 10 minutes after the agreed pick up time.

In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.

If the passenger(s) fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 10 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.

Delayed Flights

Your flight will be monitored for delays by the local dispatch office and in the case that your flight is delayed your reservation will be automatically updated to the arrival time of the flight. If the arrival flight is delayed for more than two hours and/or if there is no information provided by the airline about the new arrival time of the flight, the service provider does not guarantee that there will be a driver and vehicle available at the actual arrival time of the flight.

Luggage

Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.

Special Requests, Trip Time and Vehicles

During the booking process you may request extra services. We will endeavour to pass on all such requests to the service provider, however we cannot guarantee that they will be met and we will have no liability to you if they are not. Child / baby seats will be provided if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child.

The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.

The images of the vehicle make and model shown on the quote page are for illustration purpose only and City Airport Taxis does not guarantee that these exact vehicles will be provided by the service provider. City Airport Taxis makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.

Force Majeure

City Airport Taxis and the service provider cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.