As per the latest scientific advice and WHO recommendations, face-covering can significantly reduce the chance of Covid-19 virus infection.
Your driver will wear a face mask during the entire journey.
At most destinations, passengers must wear a mask or other type of face covering that covers both mouth and nose, during the entire journey.
*If you are rightfully exempt from wearing a face-covering due to medical or other reasons, please let us know before you travel.
Regular hand-washing is one of the main precautions against spreading the coronavirus infection or getting infected.
Your driver will sanitise hands before every trip.
A hand sanitiser will be available in the vehicle for passengers' use.
Regular cleaning of vehicles continues as usual. In addition to this, our suppliers now use disinfectant solution to clean frequent touchpoints, before each transfer.
In line with the social distancing recommendations, to ensure a safe physical distance, passengers are advised not to sit on the front seat next to the driver. Please note that you may need to book a larger vehicle, depending on the total number of passengers.
Some of our suppliers have restricted the use of the front passenger seat to minimise risk. You can find if the vehicle you are about to book has this restriction, by clicking on the COVID-19 info link.
The driver will avoid physical contact with the passengers and their belongings, where possible.
As an additional measure, we have temporarily suspended cash payments.
At many destinations, our suppliers have installed a protective screen/separator between the driver and back seats. You can find if the vehicle you are about to book has a protective screen, by clicking on the COVID-19 info link.
Where possible and safe to do so, transport operators will ensure that fresh air supply is consistently flowing through vehicles. Sufficient time will be allowed between transfers to ventilate the cars.
During the last few months, we've received thousands of cancellations due to the global pandemic.
All customers that cancelled their bookings received a full refund within five working days, as per our terms.
We understand that travel plans change, and during an epidemic, flexibility is more important than ever. We continue to offer the most generous cancellations policy in our industry, and we will continue to process refunds as usual, during these uncertain times.