My Booking Enter your booking credentials to login and update your booking(s)

Please enter the email address used to make the reservation
Please enter the reservation number as printed in your confirmation
Booking Update Information

You can update your reservation on-line up to 48 hours before the pick-up or arrival time. After this period you must call the contact number provided in order to update your booking.

Frequently Asked Questions Find your answer below

What’s the latest I can book with City Airport Taxis?

You may book your transfer online or by phone up to 4 hours before the pick up/ arrival time. We will do our best to confirm your reservation however we do not guarantee that last minute bookings will be confirmed.

How can I book?

You can book online, by phone and by email. We will ask you for details regarding the transfer such as flight details and arrival/pick up times, destination address details, passenger contact information and luggage amount.

How can I cancel my booking?

You can cancel your booking on line in the "My Booking" section. Once we receive your cancellation request we will process your cancellation and you will receive a cancellation confirmation. If you can't access your booking on line please email us. If you would like to cancel within 48 hours before arrival you must call the number provided in your booking confirmation email.

My flight times have changed, what do I need to do?

Login to "My Booking" section using the details contained on your confirmation email. Once logged in change the flight details of the booking and click update. Please give us as much advance warning as possible.

What happens if my journey details change?

Should your journey details change please email us with your new details and we will update your booking accordingly. There may be increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.

Where will I meet the driver at the airport?

The driver will be waiting inside the arrivals lounge of the airport, holding a sign showing your name. The exact meeting point information is going to be included in your reservation confirmation email.

What if I can't find my driver?

If you can't locate your driver, please call us on the telephone number provided to make contact with your driver.

What happens if my flight is delayed ?

Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.

Where will I meet the driver at the Train Station?

The driver will meet you in the arrivals area of the train station, holding a sign showing the lead passenger name. If you can not locate the driver please call the emergency contact number provided in your confirmation email.

I'm traveling with ski equipment, are there additional charges ?

If you are traveling with ski equipment please provide details such as type and size in the Special Instructions section. Unless otherwise specified there are no extra charges for ski equipment. Please select a suitable vehicle for the group size and luggage amount.

I'm not sure which vehicle to select / There is no vehicle for our group

If you would like to make a booking for a large group and there is no vehicle listed online, or if the vehicles listed are not suitable please contact us. In most cases we can organise transportation with buses or several smaller vehicles.

Do you provide child seats?

Child and baby seats are available on request at most destinations. You can select the number of seats required on the booking page. Please note that we do not guarantee that the seats provided will be perfect fit for your child.

Whats the size of a Medium and Small bag?

The average Hight of a Medium Luggage is around 76cm / 30 inches and Width of around 45cm / 18 inches. Small or cabin luggage has Height of around 48cm / 19 inches and Width of around 32cm / 13 inches. If you have large or oversized luggage please specify the dimensions in the special instructions field of the booking form. Note that it is your responsibility to select a vehicle with the correct luggage capacity.

Will I be sharing the vehicle with other passengers?

For private transfers you and your group will be the sole occupants of the vehicle. For shuttle transfers  you will share the vehicle with other passengers.

What is a shuttle transfer?

A shuttle transfer is usually a shared bus or coach, which sometimes entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or more flights. The waiting times will be kept to a minimum but shuttle transfers do take longer than private transfers and this is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers. Prices for shuttle transfers are per person.

What is a private transfer?

A private transfer service is a direct, door to door service. You will not be sharing the vehicle with passengers that are not in your party and there are no extra stops to your destination. The prices for private transfers are per vehicle, not per passenger.

Does the airport transfer take us directly to our accommodation?

The private transfer service take you directly to your accommodation.The shared shuttle service will take you to your accommodation or the nearest pick-up / drop-off point to your accommodation.

Are there any extra charges?

Any extras will be shown at the time of booking. The price total on your confirmation is final. There are no hidden extras.

Do I have to tip the driver?

Tips are welcome but not compulsory and entirely at your discretion.

Car Hire bookings via City Airport Taxis

If you have a question about a car hire reservation please contact Car Trawler on this page: .

Contact Us

 Contact Details
City Airport Taxis
Kemp House, 152 - 160 City Road
London, EC1V 2NX