We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.
Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
In these booking conditions references to "you" and "your" and "passenger(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
By booking a service on our website, you are entering into a contract with the service provider and not City Airport Taxis. You agree to be legally bound by these terms and conditions when you make a reservation.
In agreeing to these terms and conditions you accept that City Airport Taxis will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.
Neither we nor the service provider, will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.
By making a booking online, via email or over the phone, you agree to a pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.
Waiting Times, Contact Procedure and No-show Transfers
At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The free waiting time from any other point shall be restricted to 15 minutes after the agreed time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If the passenger(s) fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 15 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.