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The only slight hiccup was that on the outbound journey, our flight got cancelled in the UK and we were delayed by 3 days. As we were only told less that 24 hours about the cancellation from the airlin, the Airport Taxis booking was not refundable and a new booking had to be made. Customer services initially said full price has to be paid again and the third party taxi service would not refund the missed booking.
However, after some phone calls and perseverance, they agreed to charge 50% of the missed transfer, but we had to make a new booking for our revised date of arrival at the destination.
All in all, a very good service and would recommend.